Legal

Refund & Returns.

Last updated: May 2026

Introduction

At Yadah, we want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines your rights and our obligations when you shop at yadahworld.com.

1. Physical Merchandise

Eligibility for Returns

You may request a return for physical merchandise within 24 days of receiving your order, provided:

• The item is unused and in its original condition
• The item is in its original packaging
• You have proof of purchase (order confirmation email)

The following items are not eligible for return:

• Items marked as final sale
• Customised or personalised items
• Items that have been worn, washed, or damaged after delivery

How to Request a Return

To initiate a return, please contact us at [email protected] within 24 days of receiving your order. Include:

• Your order number
• The item(s) you wish to return
• The reason for the return
• Photos of the item if damaged or defective

We will respond within 3 business days with return instructions.

Return Shipping

• For defective or incorrect items: we will cover the cost of return shipping
• For change-of-mind returns: the customer is responsible for return shipping costs

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

2. Refunds

Approved Refunds

If your return is approved, your refund will be processed within 7–10 business days to your original payment method:

• Paystack payments: refunded to original card or account
• Flutterwave payments: refunded to original card or account

Please note that your bank or payment provider may take additional time to post the refund to your account.

Partial Refunds

Partial refunds may be granted where:

• An item is returned in a condition other than original (wear, damage, missing packaging)
• Only part of an order is returned

3. Digital Products

Digital products (digital music downloads, digital content) are non-refundable once downloaded or accessed, except where:

• The file is defective or corrupted and we are unable to provide a replacement
• The product was significantly different from its description

4. Event Tickets

Event ticket purchases are non-refundable except in the following circumstances:

• The event is cancelled by the organiser
• The event is significantly rescheduled (more than 30 days from original date)

In the case of cancellation or significant reschedulement, a full refund will be issued within 14 business days.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at [email protected] within 7 days of receipt with:

• Your order number
• A description of the defect
• Clear photographs of the damage

We will arrange a replacement or full refund at no additional cost to you.

6. Order Cancellations

Physical Merchandise

Orders may be cancelled within 24 hours of placement, provided the order has not yet been dispatched. Contact us immediately at [email protected] if you need to cancel.

Digital Products

Digital product orders cannot be cancelled once the download link has been delivered.

7. International Orders

For international orders, please note:

• Return shipping costs for international returns are the customer's responsibility unless the item is defective
• Customs duties and import taxes paid are non-refundable
• Refund processing times may be longer for international transactions

8. Contact Us

For all refund and returns enquiries:

See also:Privacy Policy·Refund & Returns·Cookie Policy